Return Policy

Effective Date: [DATE]

Blue Chip Wholesale supplies tile, flooring, and related materials to contractors, builders, and trade professionals. Because our products are sold at wholesale pricing and ship by freight, our return terms are different from a retail store. Please read this policy before ordering.

1. All Sales Are Final

We do not accept returns or exchanges for change of mind, over-ordering, incorrect measurements, color or style preference, or project cancellation. This applies regardless of how soon after delivery the request is made.

Orders are placed with our suppliers on your behalf and ship from supplier warehouses. Once an order is confirmed, it cannot be returned for these reasons.

The exceptions are damage, defects, and shipping errors, described below.

2. Damaged, Defective, or Incorrect Shipments

We stand behind what we ship. If your order arrives damaged, defective, short, or is not what you ordered, we will make it right.

Inspect before you sign

Freight deliveries must be inspected at the time of delivery, before the driver leaves.

Count the boxes, pallets, or pieces against your packing slip.
Look for crushed corners, broken pallets, torn shrink wrap, and visible breakage.
Write any damage or shortage on the delivery receipt or bill of lading before you sign it. Be specific — “3 boxes crushed, corner of pallet broken” rather than “damaged.”
If the damage is extensive, you may refuse the shipment outright.

This step is critical. Freight carriers routinely deny claims on shipments that were signed for as received in good condition. If you sign a clean delivery receipt, we may be unable to recover the loss, and we may not be able to replace the material at no charge.

Report it to us

Your order number
Photos of the damaged material, the boxes or pallet, and the shipping labels
A photo of the signed delivery receipt showing the damage notation
The quantity affected

Send this to contact@bluechipwholesale.com or call us at [PHONE NUMBER].

What we do

Once we confirm the claim, we will replace the affected material or issue a credit or refund, at our discretion. We cover freight on replacement material for verified damage or shipping errors.

Do not install damaged or questionable material. Installation is considered acceptance — see Section 4.

3. Concealed Damage

Occasionally damage is not visible until boxes are opened. If you discover concealed damage, stop, photograph the material in the box as found, and contact us within 48 hours of delivery. Keep all original packaging until the claim is resolved.

Concealed damage reported after 48 hours cannot be claimed with the carrier and cannot be honored.

4. Inspect Before Installation

You are responsible for inspecting all material for color, shade, size, finish, and condition before installation begins.

Installed material cannot be returned, credited, or replaced under any circumstances. We do not pay for labor, removal, disposal, or any other cost associated with installing material that was not inspected first.

5. Shade, Size, and Natural Variation Are Not Defects

Tile, natural stone, and wood-look products vary by nature and by production run. Color, shade, veining, and finish will differ between pieces, between boxes, and between batches. Slight size differences between production runs are normal and industry-standard.

Variation of this kind is not a defect and is not grounds for a claim.

We strongly recommend:

Ordering the entire quantity for a project at one time, so the material comes from the same production run
Adding 10 to 15 percent overage for cuts, waste, breakage, and future repairs
Requesting a sample before committing to a large order

Because we cannot guarantee a matching batch later, reorders may not match your original material. Ordering short is the single most common problem we see, and it is not something we can fix after the fact.

6. Order Changes and Cancellations

Orders can be changed or cancelled only before the material has been released to the carrier. Contact us immediately if you need to make a change.

Once an order has shipped, it cannot be cancelled, and Section 1 applies.

7. Special Orders, Closeouts, and Discontinued Items

Special orders, custom cuts, closeout items, and discontinued or clearance material are final sale and are not eligible for return, exchange, or credit for any reason other than verified shipping damage.

8. Manufacturer Warranties

Products are covered by the manufacturer’s warranty, where one exists. Blue Chip Wholesale does not provide a separate product warranty. If you believe a product has failed under a manufacturer warranty, contact us and we will help you open a claim with the manufacturer. Warranty outcomes are determined by the manufacturer, not by us.

9. Refunds

Approved refunds and credits are issued to the original payment method within 5 to 10 business days of approval. Original shipping charges are not refunded except where we shipped the wrong material or the shipment was damaged in transit.

10. Contact Us

Blue Chip Wholesale Email: contact@bluechipwholesale.com Phone: (609) 474-0523

Please include your order number in all correspondence.